From volume to intelligence
Incidents are captured from the channels agreed with the player, club, or agency: reported messages, direct contact, approaches at training grounds and events, correspondence, and referrals from player care.
Each is logged, triaged, and connected to what is already known. Where further understanding is required, it is investigated. Where it warrants an analytical judgement, it is assessed. Where it warrants attention over time, it is monitored. Where it warrants action, it is escalated with the supporting chronology.